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Interview Question Database

Behavioural and Situational

Regardless of the position and industry, you will be asked situational judgement and behavioural assessment questions. Employers will be looking for concrete examples of how your experiences and skills are applicable to the job and resolving the issue they have described. When answering, it is best to keep your answer concise and specific to what they asked.

Testing and Performance

QUESTION INTENT

During the interview, an employer might ask you to complete a technical test, describe previous situations, or present on a given topic. An interviewer be asking you performance-based questions to determine your:

  • Knowledge and skill level as well as your confidence and competency levels
  • Logic, reasoning processes, and creative thinking skills
  • whether you have the skills necessary to succeed in the job for which you are interviewing
TIPS FOR RESPONDING TO TESTING AND PERFORMANCE Q'S 
  • Share your thought processes with the interviewer.
  • Clearly demonstrate your ability to utilize logic and creativity to reach your conclusions.
  • Draw upon any relevant job-specific knowledge and transferable skills.

You’re by yourself up front when everything starts happening at once; phone rings, old man comes in, shoe fitting ect.…what to do?

The employer is trying to see how well you work under stress and see if you are capable of multi-tasking.

Answer Tips

Answer Tips

Show the employer how you can multitask and handle difficult situations without losing control. Give an example of a situation you have encountered in the past where you have had to deal with a similar stressful situation. Also, be sure that your answer includes answering the phone

Describe a situation when you run out of your time to finish a project?


Answer Tips

I am a client with a complaint about a service your company offers. I am frustrated with my experience sharing my complaint with another staff member who didn't resolve the situation. Demonstrate to me what you would say and how you would manage the situation.


Answer Tips

Describe a situation when you run out of your time to finish a project.

The interviewer wants to know how you would handle a problem that might actually arise if you're hired for the job.

Answer Tips

Answer Tips

Explain the challenges you faced and what hindered you from completing the project. Try to use more positive language and, in some cases, do not blame anyone else. Describe what you learned from that experience and how you have applied/will apply it to your future responsibilities. 

Give an example of a situation where you used customer service skills to handle a complaint.

The interviewer is trying to see how you would handle difficult situations while remaining professional.

Answer Tips

Answer Tips

Give a situation about a time when you showed care, empathy and problem solving skills. If you have no experience in customer service, tell the employer what you would do in that situation. For example: "Although I have no customer service experience, I have been the customer."

Tell me about a time when you had to deal with a customer's or person's complaint. How did you handle the situation and what was the result?

Assessing your conflict management skills.

Answer Tips

Answer Tips

Use the STAR technique - Situation, Action, Task, Result. Pick a time and tell a story that demonstrates your ability to deal with someone who is upset. How do you handle yourself?

Tell me about your customer service experience.


Answer Tips

When working with the public, unexpected problems or issues inevitably arise. Please tell me about a time when you were in a situation where you had to deal with a customer's or person's complaint. How did you handle the situation? What was the result?

Assessing your conflict management experience.

Answer Tips

Answer Tips

Use the STAR technique - Situation, Action, Task, Result. Pick a time and tell a story that demonstrates your ability to deal with someone who is upset. How do you handle yourself?