Regardless of the position and industry, you will be asked situational judgement and behavioural assessment questions. Employers will be looking for concrete examples of how your experiences and skills are applicable to the job and resolving the issue they have described. When answering, it is best to keep your answer concise and specific to what they asked.
During the interview, an employer might ask you to complete a technical test, describe previous situations, or present on a given topic. An interviewer be asking you performance-based questions to determine your:
- Knowledge and skill level as well as your confidence and competency levels
- Logic, reasoning processes, and creative thinking skills
- whether you have the skills necessary to succeed in the job for which you are interviewing
- Share your thought processes with the interviewer.
- Clearly demonstrate your ability to utilize logic and creativity to reach your conclusions.
- Draw upon any relevant job-specific knowledge and transferable skills.
You’re by yourself up front when everything starts happening at once; phone rings, old man comes in, shoe fitting ect.…what to do?
The employer is trying to see how well you work under stress and see if you are capable of multi-tasking.
Describe a situation when you run out of your time to finish a project?
I am a client with a complaint about a service your company offers. I am frustrated with my experience sharing my complaint with another staff member who didn't resolve the situation. Demonstrate to me what you would say and how you would manage the situation.
Describe a situation when you run out of your time to finish a project.
The interviewer wants to know how you would handle a problem that might actually arise if you're hired for the job.
Give an example of a situation where you used customer service skills to handle a complaint.
The interviewer is trying to see how you would handle difficult situations while remaining professional.
Employers will be asking situational questions to determine how you will actually respond to similar situations if you were hired for the job. They will be looking to see if you are able to bounce back from obstacles and challenges and how well prepared you are to respond to them.
- Utilize the STAR method (Situation, Task, Action, Result) to answer the questions in a concise and specific manner.
- It would be helpful to go through your resume or CV and break down each experience using the STAR framework to have examples ready for your interview.
- Demonstrate your problem-solving process and communication skills while answering these questions
- Emphasize your experience, skills, and strengths to respond to challenges they have described.
Describe a situation when you realize your team will run out of time to finish a project? What would you do?
You have been asked to step in to cover some front desk activities as the receptionist went home sick. You answer the phone and there is a question that you have no idea how to answer. What would you do?
A client (customer) has been using the products and services of our company (organization) for three years and noticed some changes in the way business is being conducted in our field. The client is making an inquiry about these changes. What would you tell this client?
You are heading a team of executives who belong to a different culture and have a different belief system. Most of them support a particular line of action that is completely opposite to what you think should be done. How will you handle this situation?
You are working in a small school in Asia and you notice that a teacher is making inappropriate comments about the female students. How would you react?
You have been working on a project for over a month and are about to finish writing the report. Suddenly you realize some very important facts that should be included in this project have been overlooked. What would you do in this situation?
The interviewer would to see how you assess your prioritizes and adaptable your workflow to incorporate spontaneous responsibilities and tasks.
Describe a time when you received criticism.
The interviewer would like to see your capability of learning and improving from feedback.
Describe a situation where you needed to work with a client or customer who was very different from you.
The interviewer would like to gauge your emotional intelligence and people skills.
A client has been using the products and services of our company for three years and noticed some changes in the way business is being conducted in our field. The client is making an inquiry about these changes. What would you tell this client?
The interviewer would like to how you would represent their company in this situation.
Employers might ask you behavioral questions to determine your problem-solving skills and strengths as well as your personality. They will looking to see if your previous experiences are a good indicator if you would be as successful in the future in similar situations.
- Have a list of examples of skills and experiences that are relevant to the position ready when preparing for the interview.
- Emphasize your skills and strengths as an employee by providing specific actions and consequent results to prior challenges you've experienced.