SFU Health and Counselling Services
When working with the public, unexpected problems or issues inevitably arise. Please tell me about a time when you were in a situation where you had to deal with a customer's or person's complaint. How did you handle the situation? What was the result?
Assessing your conflict resolution skills, and your relationship management.
Use the STAR technique - Situation, Action, Task, Result. Pick a time and tell a story that demonstrates your ability to deal with someone who is upset. How do you handle yourself?