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Interview Question Database

Tell me about your customer service experience.


Answer Tips

Tell me about a time you went above and beyond to serve a client/customer.

Customer service is very important in this position. They want to know that you know what it means to provide good customer service.

Answer Tips

Answer Tips

Use the STAR technique - Situation, Action, Task, Result. Pick a time and tell a story that demonstrates your ability to provide excellent customer service. 

When working with the public, unexpected problems or issues inevitably arise. Please tell me about a time when you were in a situation where you had to deal with a customer's or person's complaint. How did you handle the situation? What was the result?

Assessing your conflict management experience.

Answer Tips

Answer Tips

Use the STAR technique - Situation, Action, Task, Result. Pick a time and tell a story that demonstrates your ability to deal with someone who is upset. How do you handle yourself?

Scenario: The customer is saying you are taking too long to solve an issue. What do you do?

They will want to know you can use good judgment when solving a problem.

Answer Tips

Answer Tips

Walk the employer through your thought process. Use the STAR technique. The employer will want to hear how you are addressing their concerns and de-escalating the situation.

What do you do if a customer asks you a question you don't know the answer to?

They will want to know that you won't make something up, that you will find the answer by looking it up, asking a co-worker or supervisor etc.

Answer Tips